Better Business Better Life

How to get AWESOME reviews on your Facebook business page

How to add a review to a Facebook business pageThe kids are playing backyard cricket, and after wrangling lots of odd jobs around the house, you’ve finally got 10 minutes to sit and relax.

Aaahhhhh…..

It’s so peaceful.

THUMP, SMASH.

“Muuuummmmm. Daaaaaddddddd.”

The quiet is over and now you need a tradie to fix the shattered window as well.

How do you choose who to call?

The Value Of Reviews On Your Facebook Business Page

At times like these, people turn first to businesses they’ve hired before or seek recommendations from their friends and family.

They want someone they know, like and trust.

When they don’t have an existing relationship with a business that offers the product or service they want, the next best option for reducing the risk of unsatisfactory work or poor customer service is to turn to the people they trust for their suggestions.

This is where by having reviews and testimonials readily accessible for potential clients, business owners can increase the likelihood they get hired. The reviews act as social proof and increase your trustworthiness.

The beauty of your Facebook business page is it will tell your potential customers which of their friends like your page (if any) and show them the reviews your business has received.

No more searching required.

(Don’t forget to link your business page and personal profile, in case they can only remember your name.)

How To Get Awesome Reviews On Facebook

Occasionally, a customer will know exactly what they want to say in their review but more often than not you’ll get:

“Sure but what should I say?”

This is your opportunity to guide them in writing a really powerful review. One that demonstrates your value in solving their problem.

Have your customer to respond to the following questions in their answer:

  1. What was the problem and how did they feel about it?
  2. What was it like dealing with you?
  3. What was the result and how do they feel now?

The more specific the details of the review, the more confident a potential customer will feel that not only is the review genuine but also that they can trust the product or service you provide will more than satisfy their needs.

Consider these example reviews:

1. “Company ABC did a great job of fixing our broken window. Thanks guys.”

2. “When the kids smashed the back window I was really worried our new puppy, Pretzel, would cut himself trying to escape outside. I called Company XYZ and they came around that afternoon, exactly as promised (what a nice change). Jack did a great job, cleaned up once finished and was really friendly. Now I can relax knowing the window is fixed and Pretzel is safely inside.” 

Which review would you be impressed by? Which company would you call?

How To Complete A Review On A Facebook Business Page Using An iPhone 

1. Tap on the Facebook icon to open the app.

Open Facebook app iPhone

2. Tap on the ‘magnifying glass’ icon to open search then begin typing the page name of the business you wish to review. The page will appear in the suggested results. Tap to open the page.

3. Once the page opens, swipe the screen from bottom to top to scroll down to the review area.

Search for the Facebook business page iPhone

4. Tap on the star that indicates the rating you wish to give the business out of five.

Give a star rating iPhone

5. Write your review and when finished tap on ‘done.’

Write review for business page iPhone

How To Complete A Review On A Facebook Business Page Using An Android Device

1. Tap on the Facebook icon to open the app.

Open Facebook App

2. Tap on the ‘magnifying glass’ icon to open search then begin typing the page name of the business you wish to review. The page will appear in the suggested results. Tap to open the page.

3. Once the page opens, swipe the screen from bottom to top to scroll down to the review area.

Search for the Facebook business page

4. Tap on the star that indicates the rating you wish to give the business out of five.

Give a star rating

5. Write your review and when finished tap on ‘done.’

Type in comments

Take Action

It’s great to know these tips and tricks but unless you take action, you won’t reap the rewards.

Go ask for your first review then once you’ve received it share in the comments below.


How To Link Your Facebook Business Page To Your Personal Profile In Under Five Minutes

How to connect your Facebook business page to your personal profile so it's easier for potential customers to learn more about your business.You’ll find the business page on Facebook, right?

How many times have you met a business owner and thought, “I want what she offers”? You’ve made a mental note to look them up when you get home.

Her business name is really catchy and you’re bound to remember it.

A few hours later when you’re laying back on the couch and decide to look up her business on Facebook, you type in the search box…

Or you would if you could remember the business name.

What was that again?

Thank god you wrote her name down. At least you can search by that and find her business page through her profile.

Or not.

She hasn’t got them connected.

Are you the same?

How Long Will You Leave Your Facebook Personal Profile And Business Page Disconnected?

How many potential customers will you miss out on because you didn’t take five minutes to connect them?

Do you really want to leave money on the table when it’s so easy to invite your clients across? Continue reading


How To Stay Inspired In Your Business

So it can be really hard when you work for yourself. You sit at the desk all the time, you’re online and yes you are talking to other people but it can get a little bit isolating. You want to be able to keep inspired so how do you do that?

Tip #1 – Move Away From The Screen

The first tip I’m going to give you is to get out from behind the computer. There is nothing better than face to face conversation. We talk to people all day online, of course, but it’s not the same as face to face.

It might be that you look up a local networking group or jump on meetup.com and find what groups are available in your area but get out and meet new people, especially like-minded people, particularly other business owners (like I did with the women’s social group at The Hood Milkbar…did I mention pulled pork burger?).

Catching up with the social group at The Hood Milkbar Continue reading


#ExplosiveContent – Read Them Or Weep Biz Collection

Grow your business income links roundup

This week has been all about BBQs with my family; starting my location independent journey up the East Coast of Australia, checking in with my gorgeously proactive VIP coaching clients; drafting email autoresponders (more about that in a minute) and finishing my new about page (would love your feedback).

A extra special highlight has been visiting Sally, Ryan and Charlie, owners of Seven Creeks, sweet friends and clients of Better Business Better Life. Sally and Ryan raise grass-fed cattle and sheep on the family farm then deliver their paleo-friendly bulk meat packs to Melbourne-based customers.

Seven Creeks Produce Sally & Ryan

Now before I get into this week’s links I’d love to know, what are you most pressing questions about email autoresponders? Is your email sequence generating sales for you? What’s stopping you from getting the emails written and scheduled? Tell me in the comments.

This edition of #ExplosiveContent Collection includes…drum roll please…

Continue reading


You Probably Think I’m 42 Days Late…

How to set business and personal goals

The best time to start was yesterday, the next best time is now.

Ah the joys of a new year – such fresh, vibrant energy circulating; such hope for the future; renewed belief in the possibilities.

So many blog posts circulating telling us how to set goals for the year ahead; how to exceed expectations and maintain our resolutions.

Theoretically the new year started 42 days ago. You could say I’m a little late to the party but I say whatevs (actually I wouldn’t say that, you can punch me if I ever use the word again, but you get the idea.)

Frankly you can declare a start over whenever you desire. You can act like a #bossman or #bosswoman or rather you should if you own a business.

But if you are going to mark this moment in history as a do-over here are two exercises to make it worthy of its mark.

1. Review the previous period to identify the wins and the woes. What lessons can you learn and take with you in the year ahead?

Continue reading