Unless you’ve been living under a rock you’ll realise I recently launched ‘How To Host A Swingin’ Blog Challenge’ which included an interview with Ultimate Blog Challenge founder Michelle Shaeffer.
Don’t be ashamed of the rock. It mightn’t be such a bad idea with temperatures very frequently over 40 degrees (104 fahrenheit) the last month.
The Ultimate Blog Challenge is running this month and has a really active group on Facebook for sharing posts and supporting each other. A great new idea being trialled is bloggers sharing their posts under a status update created specifically for their niche. This means bloggers within a niche can get to know each other.
A great idea! But why not take it one step further?
So today I’d LOVE your to share a customer service story and link it up below! Be sure to encourage your friends to join in too!
Anyone can join the fun! It’s definitely not limited to UBC’ers.
Tell us the who, what, when and why. What made your heart sing? Did you let the business know how pleased you were? What did you learn that you could apply to your own business? Let’s have a happy stories only day!
The top stories will be shared in a blog post next Wednesday so get those links happening! If you haven’t got a blog, no probs, share with us in the comments!
Want to grow the BRAND AWARENESS and INCOME of your business? You've got to join the BBBL LEGENDS LIST!
January 17, 2013
Fantastic idea, will have to get my thinking cap on. As temp here is minus 5C have the opposite problem
January 17, 2013
Wow Janice! That is the other extreme. Highest we’ve had so far is 44 degrees celcius. Can’t wait to see what you come up with!
January 17, 2013
Best Customer service story
I would have to say it ws a while ago but it was UGGS that truly gave me the best service. My daughter had a pair of uggs and they ripped, I took them to have them repaired and the man told me to contact UGGS. They shipped me out a brand new pair and I didn’t even have to take the time energy expense to send the damaged ones back. My daughter was thrilled! Great service!!
January 17, 2013
Hi Cheryl,
If only more companies were like this! Well done UGGS! Did they ask for photographic proof or any other evidence before the sent the new pair?
Cheers,
Caylie
January 17, 2013
Customer service is very important in my business and I try to make it my top priority when running my business.
I recently received outstanding customer service from SBM+PR
http://www.sbmpr.com.au/news-and-events/mission-vs-vision-statements/
I received a hand written card before Christmas with a small gift inside to say thank you for the support during 2012 and believing in their new small business. It not only took me by surprise but has stick in my memory because they took the time to say hello, thank me for supporting them and they took the time to do it not in quick email format. I know I will be contacting Joni in the near future to help me with my marketing needs for Fourzero in 2013.
Cheers Carolyn
http://www.fourzero.com.au
January 17, 2013
Couldn’t agree more Carolyn! I don’t bother to even open ecards. My thought is if someone hasn’t got the time for a little effort and personal touch why do the cheap, easy alternative.
So glad you had a fantastic experience with SBM+PR! Thanks for sharing!
Caylie
January 17, 2013
Great idea! Often we are quick to use social media to criticise businesses, but we should be just as quick to praise them! I loved Air New Zealand’s service and blogged about it.
January 17, 2013
What a fantastic post Carly! Big well done to Air New Zealand and so pleased you were able to enjoy your flight!
January 17, 2013
I once had a terrible customer service experience but I am thankful for it. It taught how I would NEVER treat my customers and my business is all the better for it.
January 17, 2013
Hi Erica,
Sometimes bad experiences turn out to be incredibly valuable, even if it’s impossible to imagine how at the time.
Cheers,
Caylie
January 17, 2013
Time Warner Cable Company was extremely responsive to a persistent problem we had with our internet service not only did they reduce our monthly bill by a sizable amount but we were were pleasantly surprised when a note of appreciation and cookies were delivered to our home. It makes good business sense to bend over backwards to keep the customer you have.It costs less to keep your existing customer than it does to get a new one.
Adalia John recently posted..Let’s Celebrate International Creativity Month
January 17, 2013
Hi Adalia!
Thank you so much for sharing. What a wonderful act by Time Warner to not only fix the issue but also show their appreciation for you staying a client.
You are absolutely right to focus on retaining customers. It takes a significant investment to build trust in a new relationship compared with leveraging the relationship with existing customers.
Cheers,
Caylie
January 18, 2013
I’ve been trying to come up with a good story, but the only thing I can think of is fast shipping from ordering online. It seems I’ve had nothing but bad customer service lately (and I mean BAD). I think I could write a detailed list of how not to treat customers and what to do to guarantee negative feedback, LOL.
Lisa MacDonald | Transcribble Virtual Assistance recently posted..Forget the Resolutions
January 18, 2013
LOL Lisa. Unfortunately sometimes we have a pretty bad run of experiences. Can you share an example of where you’ve gone above and beyond expectations for a client?
January 18, 2013
Great customer service story from Strayer University. There was an error with my payment plan and the gentleman that I contacted really went above and beyond to give me the assistance and fix my problem.
May 22, 2013
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